By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. You must be at least 18 years old and able to form a binding contract.
These Terms incorporate our Privacy Policy.
Rentalope provides software for appliance and equipment rental operators to manage inventory, customers, rentals, tasks, documents, and related workflows.
Plans:
We may change, improve, or discontinue features. We do not offer an uptime SLA at this stage.
One account represents one rental business (“Operator”). You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account.
You may not access another Operator’s data, probe or disrupt the Service, resell access without our written permission, or use the Service for unlawful activity.
Prices are in USD unless we state otherwise. Stripe’s processing fees on our charge to you are absorbed into the subscription price unless we disclose otherwise at checkout.
Your founding rate of $39/mo for Pro continues for as long as your paid subscription remains continuously active (including normal Stripe retry windows). Switching between Basic and Pro keeps the subscription active.
If your subscription is canceled or remains unpaid such that access lapses for more than 30 consecutive days, you forfeit the founding rate. Re-subscribing later is at the then-current anchor price (or any then-current offer).
Founding spots are assigned in order of successful paid checkout (or coupon-completed checkout we designate). Spots are not reopened when a founder cancels or receives a refund (see §3.4).
Subscriptions renew monthly until canceled. You may cancel anytime; cancellation takes effect at the end of the current billing period unless a refund under §3.4 applies. After cancellation, your account returns to the Free plan: your data stays and remains accessible, while adding units beyond the Free limit and Lope stop when the paid period ends (or sooner if required by failed payment policy).
Manage payment method, invoices, and cancellation through the in-app subscription controls / Stripe Customer Portal where available.
For paid plans, we offer an unconditional 30-day money-back guarantee from the date of your first successful charge for that subscription, matching our marketing.
How to request: email support@rentalope.com with subject “refund” (or equivalent clear request) within 30 days. We will refund via Stripe.
Founding spots: if you receive a refund under this guarantee, your founding spot remains consumed and does not reopen. The founding price does not return for that slot.
Paid plans are charged at subscribe; the remedy is a refund within 30 days. (The separate 7-day Lope trial for new accounts requires no payment.)
Rentalope does not take a per-rental fee or a cut of renter payments.
If you choose to collect renter payments through Rentalope, you connect your own Stripe account by providing a restricted API key (or other connection method we support).
You grant Rentalope authority to use that key on your behalf and at your direction to create and manage payment objects you initiate in the product (for example Checkout sessions, subscriptions, refunds you approve).
Rentalope is not a payment processor, money transmitter, bank, or party to transactions between you and your renters. Renter funds go to your Stripe account under your Stripe relationship. You agree to Stripe’s terms.
You may revoke the key in Stripe or disconnect it in Rentalope at any time. You are responsible for Stripe fees on your account and for tax/compliance on renter charges.
If you use Lope (on Pro or during the trial) and/or connect a third-party AI client to your account:
Third-party AI providers (for example Anthropic, OpenAI) process data under their terms when you connect them. See the Privacy Policy.
You retain ownership of data you enter (“Operator Data”). You grant us a limited license to host and process Operator Data solely to provide and secure the Service.
You are responsible for having rights to enter renter and customer information and for complying with privacy and consumer laws applicable to your business.
Templates and documents generated or suggested by the Service (including rental agreements and terms PDFs) are tools and templates only. They are not legal advice. You are responsible for your own contracts and compliance.
Tax: Rentalope does not provide tax advice. Tax-related displays and exports are informational aids. You remain responsible for collecting, remitting, and reporting taxes (including any Arizona TPT or other obligations). Pricing display tax treatment may be updated after our tax advisor’s guidance.
You will not: violate law; infringe others’ rights; upload malware; attempt unauthorized access; interfere with the Service; harvest other users’ data; misuse AI features to harm renters or commit fraud; or reverse engineer the Service except as allowed by law.
The Service (software, branding, UI, documentation) is owned by Vance Technology LLC and its licensors. These Terms do not transfer ownership of our IP to you. Operator Data remains yours.
The Service is provided on an “as available” basis. We may perform maintenance or experience outages. We will try to give reasonable notice of planned downtime when practical. No service-level agreement applies unless we sign a separate written agreement.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, ARISING FROM THE SERVICE OR THESE TERMS.
Liability cap: our aggregate liability arising out of the Service or these Terms is limited to the greater of (a) the amounts you paid us for paid plans in the 12 months before the claim, or (b) $100 if you used only the free Platform.
Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.
You may stop using the Service and delete your account. We may suspend or terminate accounts that violate these Terms or create risk for the Service or others.
Upon termination we will delete or anonymize Operator Data within a commercially reasonable period (target 30 days), except where law requires retention or data remains in backups for a limited time.
Revoking Stripe keys or canceling a paid plan does not by itself delete your account.
We may update these Terms. We will post the updated version with a new “Last updated” date and, for material changes, provide reasonable notice (in-product and/or email). Continued use after the effective date constitutes acceptance, except where law requires affirmative consent.
These Terms are governed by the laws of the State of Arizona, excluding conflict-of-law rules. Courts in Arizona have exclusive jurisdiction, except where applicable law gives you mandatory rights to litigate elsewhere.
Vance Technology LLC
Email: support@rentalope.com
Web: https://rentalope.com